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Quick Verdict
Sales teams, Customer success managers
Strong speaker diarization across multi-person calls in 69 languages; CRM sync with HubSpot, Salesforce, and Pipedrive — auto-push to deal records
Built for live calls; weaker on uploaded media files like podcasts
$10/mo
Pricing
Verify current pricing on the vendor site.
What is Fireflies?
Fireflies is an AI meeting assistant that joins Zoom, Google Meet, and Microsoft Teams calls to capture transcripts, summaries, and action items automatically. Sales teams, customer success managers, and remote-first companies use it to keep meeting context out of inboxes and inside CRMs. The platform supports 69 languages, processes over 300,000 meetings daily, and integrates with HubSpot, Salesforce, Pipedrive, Slack, Notion, and Asana. Its strongest features are accurate speaker diarization, topic tracking across calls, and CRM sync that pushes structured notes into deal records. Fireflies is a meeting tool first, not a media tool — for podcasts and YouTube workflows pick Clipto instead. The free tier covers 800 minutes of storage with AI summaries; paid plans start at $10 per month per seat with unlimited transcription and CRM integrations.
Key features of Fireflies
Auto-join meetings
Bot joins Zoom, Meet, and Teams from your calendar without manual setup. Processes 300,000+ meetings daily.
CRM sync
Push call notes, action items, and recordings into HubSpot, Salesforce, or Pipedrive automatically.
Topic tracker
Surface recurring themes — pricing objections, feature requests, competitor mentions — across all team calls.
69 language support
Transcribe and summarize meetings in 69 languages with speaker diarization.
Fireflies pros and cons
Pros
- Strong speaker diarization across multi-person calls in 69 languages
- CRM sync with HubSpot, Salesforce, and Pipedrive — auto-push to deal records
- Topic tracking surfaces recurring themes across 300,000+ daily meetings
- Free tier includes 800 minutes storage with AI summaries
Cons
- Built for live calls; weaker on uploaded media files like podcasts
- Notetaker bot joining can feel intrusive for sensitive external meetings
- Conversation analytics and custom vocabulary require Pro plan at $19/seat/mo
Who should skip Fireflies
- Built for live calls; weaker on uploaded media files like podcasts
- Notetaker bot joining can feel intrusive for sensitive external meetings
- Conversation analytics and custom vocabulary require Pro plan at $19/seat/mo
- Podcasters and YouTube creators — Use Clipto for media transcription and content repurposing workflows.
Who is Fireflies best for?
| Audience | Fit | Notes |
|---|---|---|
| Sales teams | great | Discovery call notes auto-routed to CRM deal records. 300K+ meetings processed daily. |
| Customer success managers | great | QBR and renewal call summaries synced to accounts automatically. |
| Remote-first companies | good | Async meeting context for distributed teams. Free tier covers 800 min storage. |
| Podcasters and YouTube creators | limited | Use Clipto for media transcription and content repurposing workflows. |
More tools in this category
View allFireflies FAQ
Is Fireflies better than Otter for sales teams?
Yes when CRM sync matters. Fireflies has deeper HubSpot, Salesforce, and Pipedrive integrations with auto-push to deal records; Otter is stronger for general note-taking and meeting search without CRM requirements.
How much does Fireflies cost?
Free tier includes 800 minutes storage with AI summaries. Pro plan is $10/seat/month with unlimited transcription. Business plan at $19/seat/month adds conversation analytics, custom vocabulary, and advanced CRM features.
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