What is Heidi Health?
Reviewed Heidi Health's site, compliance pages, and pricing on 2026-10-26; not deployed in this run, so nothing here is hands-on. Heidi is an AI medical scribe expanding into an 'AI Care Partner' — ambient Scribe, cited Evidence answers, and Agent automations — claiming 2.5M consults a week across 190 countries, with HIPAA/BAA, GDPR, SOC 2, and ISO 27001 claims attached. Review scores split hard: 4.9/5 on G2 (19 reviews) versus 3.1/5 on Trustpilot (505 reviews), where support delays and a June 2026 lost-notes report lead the complaints. Pricing below was captured geo-rendered in SGD; USD list prices weren't verified.
Key Features
AI Scribe
Ambient consultation capture with unlimited transcription, standard templates, and task management. Heidi Desktop adds screen-wide dictation and telehealth audio capture, and a clip-on Remote mic follows the clinician between rooms.
Evidence
Clinical Q&A with transparent citations and unlimited answers on every tier, CPD/CME tracking, plus patient-context-aware answers and live evidence suggestions during visits on Clinician and above.
Practice collaboration
Team-level templates, document and session sharing, guided onboarding, centralized billing, and team-set data retention for clinics standardizing documentation across clinicians.
Enterprise controls and integrations
SSO, enterprise governance, service commitments, and custom hosting, with 21 listed integrations spanning Epic, Athena, eClinicalWorks, Best Practice, and Cliniko — plus Comms calls and Agents automation for org-wide workflows.
Pros & Cons
What works
- The free tier is working capacity, not a demo: $0 with unlimited AI documentation and unlimited Evidence answers with citations — Ask Heidi is capped, and a competitor review counts just 10 'Pro Actions'/month there (vendor pricing page 2026-10-26; veroscribe.com Apr 2026).
- Compliance plumbing leads the pitch: HIPAA self-attestation with a BAA 'available to every covered entity', US-hosted data, GDPR safeguards, plus vendor-stated SOC 2 and ISO 27001 (compliance page 2026-10-26; G2 profile).
- Documented time savings across roles: G2 sits at 4.9/5 (19 reviews) — a GP calls it excellent value versus traditional typists, and an aged-care organization reports productivity gains that more than offset license costs (g2.com, reviews Jul 2026).
- Breadth beyond the note: 110 languages, 21 verified integrations including Epic, Athena, and eClinicalWorks, iOS/Android apps with a Chrome extension for web EHRs, and in-visit evidence suggestions (G2 profile 2026-10-26).
Watch out for
- Trustpilot sits at 3.1/5 (505 reviews; 53 in the last 12 months) with support response time the top complaint cluster — down from the 3.8/5 a competitor review recorded in April 2026 (trustpilot.com, 2026-10-26; veroscribe.com).
- Reliability complaints are on the record: a June 2026 review describes session notes vanishing entirely, and G2 reviewers cite transcription failing to start, paste-to-context breaking, and an Android app they call less reliable (trustpilot.com Jun 2026; g2.com Jul 2026).
- Drafts still need clinician review: G2 users report overly detailed notes with non-clinical content, and a competitor review finds complex multi-problem visits are where quality drops — with no adaptation to your note style over time (g2.com; veroscribe.com Apr 2026).
- Pricing is volatile and geo-rendered: the Clinician tier was reported at $150/mo in April 2026 and now shows S$70/user/mo annual (S$100 monthly), USD is unverified, Practice-tier monthly pricing isn't displayed, and trial card requirements aren't stated on captured pages (veroscribe.com; vendor pricing page 2026-10-26).
Who is it for?
GPs and specialists in private practice (AU/UK/US)
G2 reviewers in exactly these roles report hours saved weekly and value versus traditional typists; Practice tier adds team templates when a clinic standardizes its documentation.
Aged-care and multi-site healthcare organizations
One July 2026 G2 review from aged care says productivity gains more than offset license costs; Enterprise adds SSO, dedicated customer success, and custom hosting.
Medical trainees and students
Verified students get the Clinician tier free — the same tool paying consultants use — until graduation flips the seat to S$70+/user/mo.
US clinics needing a documented HIPAA posture
A BAA is offered to every covered entity and data is US-hosted per the compliance page; the attestations are vendor-published, so request current audit reports during procurement.
Reviewed Heidi Health's site, compliance pages, and pricing on 2026-10-26. Not deployed in this run — everything below comes from vendor pages, review platforms, and one competitor-published review.
Heidi is an AI medical scribe expanding into an "AI Care Partner": ambient Scribe for notes, Evidence for cited clinical answers, plus Comms and Agent automations. The scale claims are large — 2.5 million consults a week across 190 countries in 110 languages, and a vendor-stated $96.6M raised. The compliance plumbing is the real hook: a HIPAA page promising a BAA to every covered entity, US-hosted data, and SOC 2 / ISO 27001 claims. Generic dictation tools make you ask for that stack. Heidi leads with it.
The Catch
The review record points in two directions. On G2, Heidi holds 4.9/5 from 19 reviews — GPs, a pharmacist, and an aged-care team describing hours saved and notes needing light edits. On Trustpilot, the same product sits at 3.1/5 across 505 reviews, and the direction is wrong: a competitor review recorded 3.8/5 with 465 reviews in April 2026, so the score has fallen since. Recent complaints center on support response times and data anxiety, including a June 2026 report of session notes vanishing. That matters because ambient scribes fail quietly — a missed transcription or a lost note surfaces only after the consult. G2 reviewers name the failure modes the marketing skips: transcription occasionally not starting, paste-to-context breaking, an Android app called less reliable, and drafts that come back overly detailed. A competitor review adds that complex multi-problem visits are where output quality drops, and that Heidi doesn't learn your note style — expect ongoing cleanup, not adaptation. Pricing adds friction of its own: our capture geo-rendered Singapore dollars, so USD is unverified, monthly Clinician billing runs S$100 against S$70 annual (a 43% premium for flexibility), Practice-tier monthly pricing isn't displayed, and nothing on the page says whether the 14-day trial wants a card. Volatility, too: that same competitor review reports a $150/mo Clinician price in April — the page now shows S$70. Treat every number as a snapshot and re-verify at signup.
What it actually costs (SGD, vendor pricing page 2026-10-26)
| Plan | Price | Fine print |
|---|---|---|
| Free | $0 | Unlimited AI documentation; Ask Heidi capped |
| Clinician | S$70/user/mo annual · S$100 monthly | 14-day trial; advanced templates, live evidence in visits |
| Practice | S$110/user/mo annual | Team templates, sharing, onboarding; monthly price not shown |
| Enterprise | Custom | SSO, governance, custom hosting |
Where it fits
GPs and specialists in AU/UK/US practices get the strongest case — one G2 reviewer calls the value excellent versus traditional typists. Aged-care organizations report productivity gains that more than offset licenses. Verified trainees get Clinician free. Heidi is compliance-first documentation. Most scribe rivals are speed-first transcription.
Heidi Health FAQ
What does Heidi Health's free plan include?
How much does Heidi Health cost outside Singapore?
Is Heidi Health HIPAA compliant?
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